Shipping policy

Order Processing Time

After payment confirmation, all orders go through a processing and preparation stage before dispatch.

The average processing time is 1 to 3 business days.

During promotional periods or times of high demand, processing times may be slightly extended.

Delivery Times

We deliver to the United Kingdom, United States, Canada, Australia, New Zealand, Ireland, South Africa and Singapore.

Free standard delivery applies to every order, with no minimum spend or quantity.

Orders are fulfilled through our global supplier network for fast, tracked international delivery. Estimated delivery is 5–8 working days after dispatch, following 1–3 working days for order preparation. Delivery times are estimates and may be affected by customs and local courier services.

Delivery times may vary depending on:

  • the recipient’s location

  • seasonal demand

  • customs procedures

  • local courier services

Order Tracking

All orders include tracking information.

Once your order has been dispatched, you will automatically receive:

  • shipping confirmation

  • a tracking number

  • delivery updates by email

Orders can be tracked directly through our tracking page.

Important Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • delivery address

  • house or flat number

  • postcode

  • additional delivery details

Vintedgex is not responsible for failed deliveries caused by incorrect or incomplete information provided during checkout.

If an order is returned due to an incorrect address or absence of the recipient, additional shipping charges may apply for reshipment.

Damaged or Incorrect Products

If your order is damaged, faulty or different from what you ordered, please contact vintedgexsupport@gmail.com as soon as you notice the problem. Include your order number, a description of the issue and photographs where helpful.

We will help arrange the appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your legal rights. There is no seven- or fourteen-day reporting cut-off for faulty goods under this policy. Your statutory rights remain protected.

Contact

If you have any questions regarding shipping, returns, refunds or tracking information, please contact our support team through our official support email:

vintedgexsupport@gmail.com

Our team will respond as quickly as possible to assist you.