Shipping & Returns Policy

At Vintedgex, we are committed to providing a simple, secure and transparent shopping experience. Below you will find all relevant information regarding shipping, delivery times, returns and refunds.

Order Processing Time

After payment confirmation, all orders go through a processing and preparation stage before dispatch.

The average processing time is 1 to 3 business days.

During promotional periods or times of high demand, processing times may be slightly extended.

Delivery Times

We currently deliver across the United Kingdom.

Estimated delivery times are:

  • Free Standard Delivery: approximately 5–11 business days

  • Priority Shipping: priority order processing and faster handling

Delivery times may vary depending on:

  • the recipient’s location

  • seasonal demand

  • customs procedures

  • local courier services

Order Tracking

All orders include tracking information.

Once your order has been dispatched, you will automatically receive:

  • shipping confirmation

  • a tracking number

  • delivery updates by email

Orders can be tracked directly through our tracking page.

Important Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • delivery address

  • house or flat number

  • postcode

  • additional delivery details

Vintedgex is not responsible for failed deliveries caused by incorrect or incomplete information provided during checkout.

If an order is returned due to an incorrect address or absence of the recipient, additional shipping charges may apply for reshipment.

Damaged or Incorrect Products

If your order arrives:

  • damaged

  • faulty

  • different from what was ordered

you must contact our support team within 7 days of receiving the order.

To review the case, we may request:

  • order number

  • photos of the product

  • description of the issue

After evaluation, our team may offer:

  • product replacement

  • reshipment

  • partial or full refund (when applicable)

Returns Policy

Return requests must be made within 7 days of receiving the order.

To qualify for a return, the product must:

  • show no signs of excessive use

  • be in proper condition

  • be returned in its original packaging

We do not accept returns for products that:

  • have been used improperly

  • were damaged after delivery

  • are returned without the original packaging

Before sending any return, customers must contact our support team to receive the correct return instructions.

Refunds

Once the returned item has been received and inspected, the refund may be processed to the original payment method used during checkout.

Refund processing times may vary between 7 to 20 business days, depending on:

  • the customer’s financial institution

  • card provider

  • payment platform

  • internal financial review procedures

Vintedgex reserves the right to review each request individually before approving a refund.

Order Cancellations

Orders may be cancelled before dispatch.

Once the order has entered the shipping process, cancellation may no longer be possible, and the customer may need to wait for delivery before requesting a return according to our policy.

Contact

If you have any questions regarding shipping, returns, refunds or tracking information, please contact our support team through our official support email:

vintedgexsupport@gmail.com

Our team will respond as quickly as possible to assist you.