Privacy Policy

Information We Collect

While browsing our website or placing an order, we may collect certain personal information, including:

  • Full name

  • Delivery address

  • Email address

  • Phone number

  • Payment information

  • Browsing and device data

This information is used solely for order processing, customer support and improving the user experience.

How We Use Your Information

The information collected may be used to:

  • Process and deliver orders

  • Send updates regarding purchases and deliveries

  • Respond to customer support requests

  • Improve website experience and functionality

  • Prevent fraud and suspicious activities

  • Send promotional communications (when authorised)

Payment Security

All payments made on our website are securely processed through Stripe.

Vintedgex does not store full credit card details or banking information from customers.

Transactions are protected using encryption technology and anti-fraud security systems to ensure a safer checkout experience.

Sharing of Information

We do not sell, rent or share your personal information with third parties, except when necessary for:

  • payment processing

  • order delivery

  • legal obligations

  • fraud prevention

Logistics partners and payment providers may only access the information required to perform their services.

Cookies and Browsing Technologies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

  • remember user preferences

  • improve website performance

  • analyse browsing behaviour

  • personalise content and advertisements

You may disable cookies through your browser settings at any time.

Tracking and Analytics Tools

We may use analytics and advertising tools to understand how visitors interact with our website.

These tools may collect:

  • visited pages

  • browsing duration

  • device information

  • approximate location

  • advertisement interactions

This data is used solely for optimisation, analytics and advertising purposes.

User Rights

You may request at any time:

  • access to your personal data

  • correction of inaccurate information

  • deletion of personal data

  • removal from promotional communications

To do so, simply contact us through our official support channels.

Changes to This Policy

Vintedgex may update this Privacy Policy periodically to reflect operational, legal or security changes.

We recommend reviewing this page regularly.

Contact

If you have any questions regarding this Privacy Policy or the use of your information, please contact us through our official support page available on the website.