Refund policy

Damaged or Incorrect Products

If your order is damaged, faulty or different from what you ordered, please contact vintedgexsupport@gmail.com as soon as you notice the problem. Include your order number, a description of the issue and photographs where helpful.

We will help arrange the appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your legal rights. There is no seven- or fourteen-day reporting cut-off for faulty goods under this policy. Your statutory rights remain protected.

Returns Policy

For orders delivered to any destination we currently serve, you may notify us that you wish to return an item within 14 calendar days after the day you receive it. You then have a further 14 calendar days from notifying us to send it back. You do not need to give a reason for an eligible change-of-mind return.

Email vintedgexsupport@gmail.com with your order number and the items you wish to return. Contact us for the correct return address and instructions before posting the parcel; requesting instructions does not limit your right to cancel.

You may inspect the goods as you would in a shop. Please include the original packaging where available and pack the items securely. Missing original packaging does not remove your statutory rights. Where permitted by law, a deduction may reflect loss of value caused by handling beyond what is necessary to inspect the goods.

This policy does not limit any longer return period, cancellation right or other protection provided by applicable consumer law, including rights in the United Kingdom and European Economic Area. Faulty or incorrectly supplied goods are dealt with separately above.

Refunds

For eligible returns, we will issue your refund without undue delay and within 14 calendar days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Refunds are made to the original payment method unless you agree otherwise. We do not charge a refund fee.

Any original standard delivery charge will also be refunded where applicable. Our free standard delivery has no delivery charge to refund. Additional costs for an optional premium delivery service are only refundable where required by law.

Your bank or payment provider may take additional time to show the refund after it has been issued. Any applicable statutory right to an earlier refund or other remedy remains unaffected.

Order Cancellations

If you wish to cancel before dispatch, contact us as soon as possible so we can try to stop the shipment. If the parcel has already been dispatched, we may be unable to stop it in transit, but dispatch does not remove any applicable cancellation or return right. Please contact us for the next steps.

Contact

If you have any questions regarding shipping, returns, refunds or tracking information, please contact our support team through our official support email:

vintedgexsupport@gmail.com

Our team will respond as quickly as possible to assist you.